Connecting Threads Reviews
Based on 5 customer reviews and online research, connectingthreads.com has a consumer rating of 2.2 out of 5 stars, indicating that most customers are not satisfied with Connecting Threads.
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How would you rate Connecting Threads?
Customer Reviews (5)
I joined a Connecting Threads Block of the Month subscription because I'm totally new to quilting and it advertised a Facebook group for support. I tried the main FB group - no response. I tried FB messenger- got bot response with phone number. I called phone number & person couldn't help me. I asked what else I could do. She suggested an email. I got the following response:
Thank you for contacting us.
I have looped in our Department heads for review. I am sure it was on their list to accomplish.
Thank you kindly,
Kara
Superior Threads – *******777
Connecting Threads – *******454
Knit Picks – *******323
WeCrochet – *******727
Crafts Group, LLC. - *******900
Same number I had called. Clearly only into sales and uninterested in customer support.
I've ordered from them several times (thread) and have received my orders in a timely manner. Their thread is what I pretty much solely use now - great quality for the price. They have good sales on fabric too and I've not had a problem with anything I've sewn with it. I'll keep ordering from them.
It has been a month since I placed my order and it has not arrived. I have contacted this company TWICE with NO reply. Do not purchase from them!
Their fabric is not worth the wait when they charge your credit card the day it ships and they continue sending it via postal service that takes two weeks to get from Georgia to Alabama. And they send you an email that they will respond to your concerns - but never get back to you. I am still waiting for second order. First went to wrong address because their shipping label was so faded!
I placed an order of almost $500 on their site. One item was a sewing machine which was shipped from the manufacturer and no problem with that. The other two items were a quilt kit and some rotary blades. They divided the order (I assume because the machine was shipped direct). So I waited... and waited for the other items. Check their site and it said those items were processing. Another week goes by and it says shipped but no notification from them so I wrote to ask for tracking info. No response. Another week goes by I write again. No response. Two more weeks, two more emails, still no response. I could NOT get them to respond to my simple questions of when and how it was shipped nor get any tracking information. They did not even acknowledge my emails. Finally after 5 weeks and no communication from them, I filed a Pay Pal claim for the charges. They haven't responded to Pay Pal either. I complained on their Facebook site and they said they were very busy and behind on their emails. 5 weeks behind? I run a small business and if a customer has a question or problem we respond the same day... and we send a shipping notice with tracking information for every order we ship. There is no excuse for that kind of negligent customer service. If you can't answer an email in 5 weeks, maybe you should just give it up.
Connecting Threads Questions & Answers
Posted on 08/15/2020
It is definitely a real company - I've ordered from them several times. Love their thread!
Posted on 04/20/2020
Legit, and amazing. Blew me away. Above and beyond.
Posted on 08/15/2020
I've used their thread for several years now - it's pretty much the only thread I'll use. Anyway, I have sewn many items using their thread: several upholstered pillows, many curtains, a throw rug, made cushions for my old wooden rocking chair and cushions for the rod iron furniture on my porch, and used it for making historically accurate costumes. I've never had to contact the company for anything because I've never had a problem with my orders.
Posted on 04/20/2020
After ordering an EverSewn Sewing Starter Kit from Connecting Threads - i was so excited! It had pretty much all the basics i needed without having to comb the internet in a panic. When i called to confirm my order, the operator was kind, knowledgeable and didn't judge my lack of internet skills' :) They shipped the order at 6am the next morning- & it came in two days. Two days! I was thrilled. But! When i opened the box and reached for what would be my very first pair of fabric shears' (i had already announced - no one TOUCHES these!) i was dumbfounded... they were made of plastic, they were unbalanced, and by god- they barely cut thru pApeR. Utterly crushed, i called Connecting Threads- i thanked them for their swift & kind service - but then weepingly explained the scissors. They should be ashamed of themselves,' jamie from CT said, sympathizing. I thought - wow, she gets it. But i didn't know where to go from there. I mean, i'm not gonna return the whole box, so...? Jamie was nonplussed. "search for scissors' on our site." hm... ok. "do you see (insert fancy scissor name here)?" me->... yeah...?' "would those be good as a replacement.?" i couldn't believe it. I explained to jamie that they weren't comparable - that the scissors that came with the kit probably cost 3$ - she brushed it aside. "do you like these?"... like them?! They were beautiful! She said they would replace the scissors and they were sorry. It wasn't even their fault! I am beyond impressed with Connective Threads. Over the moon, if you will. During this time of such uncertainty and fear, their unexpected kindness and willingness to help filled me with joy and a new hope for humanity. 'Connective Threads-' not an empty name... its a promise. They actually know how to make us feel it :) Thank you CT, thank you Jamie. Be safe, everyone xoxo
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